JackpotCity Self-Exclusion
Breaks from 24 hours, self-exclusion for six months or longer and deposit limits: how each one works.
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Self-exclusion at Jackpot City in brief
Jackpot City lets Canadian players lock their account for a minimum of six months through self-exclusion, take a shorter break from 24 hours, or cap deposits by day, week or month. All three are requested through the Help Centre, where the 24/7 live chat sets them up. A self-excluded account is not reopened automatically; any reopening is reviewed by support.
- Take a break
- From 24 hours
- Self-exclusion
- 6 months minimum
- Deposit limits
- Daily, weekly, monthly
- Where to ask
- Help Centre live chat
- Promotions
- Stopped while excluded
- Self-check
- 9-question quiz
The tools sit on a sliding scale. A deposit limit keeps you playing but caps what goes in. A break pauses everything for a day or a few weeks. Self-exclusion is the long stop, built for the moment when you want the casino out of your routine for half a year or more. Picking the lightest tool that genuinely works for you is the whole idea, and nobody at the casino will ask you to justify the choice.
How to close your Jackpot City account
Closing an account is a different request from self-exclusion. The terms say it plainly: if you wish to close your account, contact Player Services directly. There is no close button described anywhere on the site, so the route is the same Help Centre chat you would use for limits.
Cash out first
What happens to a remaining balance on closure is not published, so withdraw whatever you want to keep while the account is fully open.
Open the Help Centre
The link sits top-right and in the footer of every page; when logged in it is also next to your name and under Casino Information.
Start Live Help
Pick the Responsible Gaming or My Account topic and answer Yes when asked if you need further assistance. The chat opens.
Say what you want
Tell the agent whether you want a closure or an exclusion. If gambling is the reason, say so: exclusion gives stronger protection.
One detail worth knowing if you simply drift away instead: under the terms, an account with no login for six months counts as inactive and can be charged a monthly fee, quoted in euros. A proper closure avoids that. Our close account guide covers the closure route in more detail, including what to check before you send the request.
Deposit limits and a limit planner
Deposit limits are the tool most players should try first. Jackpot City offers them as daily, weekly and monthly caps, and the responsible gaming page says players can adjust their maximum deposit limits at any time. You do not need a reason and you do not need to be in trouble: plenty of people set a monthly figure on day one and never think about it again.
How to set or change a limit
The responsible gaming page points every limit change to the Help Centre rather than a settings screen. In practice that means a short chat: tell the agent which period you want (day, week or month) and the amount in C$. If you open your Jackpot City account today, you can ask for a limit before your first deposit, which is the easiest time to set one.
What is and is not published
- Daily, weekly and monthly deposit caps are confirmed on the official page.
- Changes go through the Help Centre, and the 24/7 English chat handles them.
- Whether a lower limit applies at once and a higher one after a waiting period is not published, so ask the agent when you set it.
- Loss, wager and session limits and reality-check reminders are not published, which makes the deposit cap your main money control.
The planner only suggests numbers; it does not change anything on your account. The actual limit is set with Jackpot City support through the Help Centre chat, so copy the figure you like and give it to the agent. A sensible pattern is to set the monthly cap from the planner and add a daily cap if you notice you tend to top up late in the evening.
Take a break: the short time-out
A break is the middle option. The responsible gaming page sets the minimum at 24 hours, and the brand's own guide describes breaks running from 24 hours to several weeks, with the account staying locked until the break is over. It suits the moments when you feel your play getting ahead of you but do not want to leave for months.
After a heavy session
A 24-hour break stops the urge to win back a loss the same night. You come back the next day with a clear head, or decide you do not need to.
Around a busy stretch
Exams, a new job or a holiday are good moments to lock the account for a week or more so the app is not a distraction.
As a test run
If you are unsure about self-exclusion, a few weeks off shows how it feels without committing to six months at once.
Ask the chat agent for the exact length you want and check the end date in the reply. If you find yourself asking for break after break, that is a sign self-exclusion may serve you better.
Self-exclusion step by step
Self-exclusion is the strongest tool on the page. The responsible gaming page describes it as choosing to lock your gaming account for a minimum of six months, and during that time Jackpot City stops sending promotional material. The terms back this up: responsible gaming covers blocking or suspending accounts on request, and the group's self-exclusion policy lives on the responsible gaming page.
How to request it
- Withdraw any balance you want to keep. The effect of exclusion on balances and bonuses is not published, so it is safest to cash out first.
- Open the Help Centre and start Live Help from the Responsible Gaming topic. The terms note that requests sent by email may see a slight delay, and urgent ones should go through live chat.
- Ask for self-exclusion and name the period: six months or longer.
- Ask the agent to confirm the start date, that promotions have stopped, and what happens to anything left in the account.
When the period ends
The account is not reopened automatically; any reopening is reviewed by support. Plan for that: if you think you may want to come back, write down the date and expect a conversation with the team rather than a switch flipping back on.
| Tool | Minimum | How to ask | Account |
|---|---|---|---|
| Deposit limit | Any amount | Live chat | Open |
| Take a break | 24 hours | Live chat | Locked |
| Self-exclusion | 6 months | Live chat | Locked |
| Closure | None | Player Services | Closed |
Swipe
Read the table from top to bottom as a ladder. A deposit limit keeps the account open with a cap in place; a break and self-exclusion both lock the account, for at least 24 hours and at least six months respectively. Closure ends the relationship and is handled by Player Services. Jackpot City also monitors gameplay and may set restrictions itself if it believes a player is at risk, so the team can step in even before you ask. One more term worth knowing: if you have self-excluded at other casinos, Jackpot City may confiscate winnings, so be open with the agent if that applies to you.
What players ask about
When players talk about Jackpot City's safer play tools, the same handful of points come up again and again. Here is the gist, retold without names.
- 01
Chat is the fast lane
Players like that a real person sets the limit or break at any hour, and that the conversation is short once you say exactly what you want.
- 02
Many expect a button
The most common question is where the self-exclusion switch is in the account. There is none described: every request goes through the Help Centre.
- 03
Promotions really stop
People who excluded often mention relief that the offers stop arriving, which is exactly what the policy promises during the six months.
- 04
Coming back takes a talk
Some are surprised the account does not unlock on the last day. Support reviews any return, which most later see as part of the protection.
French-speaking players also ask about language: Live Help runs 24/7 in English, and French is offered during specific hours that are not published. If you would rather make an exclusion request in French, try the chat during the day and switch to English if no French agent is available.
Where to get help in Canada
Self-exclusion works best alongside outside support. These are the organisations and tools Jackpot City points to, plus Canadian programmes that offer free, confidential help. None of them need you to have an account anywhere.
If you are worried about someone else, the same services talk to family and friends too.
Responsible Gambling CouncilCanadian non-profit with prevention tips and support guides - responsiblegambling.org
Gambling Therapyfree online support and chat, linked in the Jackpot City footer - gamblingtherapy.org
GameSenseplain-language guidance on how games work and how to keep play in check - gamesense.com
Self-assessmentnine questions on the Jackpot City responsible gaming page; a Concerned result points to limits and exclusion
PlayCheckreview your own activity history to see where time and money went
Net Nannyfilter software that keeps gambling sites away from under-18s at home - netnanny.com
Jackpot City is for players aged 18 or the legal age of majority in their province, whichever is higher. If you play and enjoy it, the Jackpot City lobby stays one chat away from all of these tools, and you can also read about the ways to contact support before you need them.
Self-exclusion questions answered
How long does self-exclusion last at Jackpot City?
The minimum is six months, and you can choose a longer period. While it runs, the account is locked and promotional material stops. When the period ends the account is not reopened automatically: you have to ask, and support reviews the request.
Can I self-exclude from my account settings?
The Jackpot City responsible gaming page does not describe a self-service button. It sends players to the Help Centre for both deposit limit changes and exclusion requests, and the live chat agents set them up for you.
What is the shortest break I can take?
A take-a-break period starts at 24 hours. The brand guide describes breaks from 24 hours up to several weeks, with the account locked until the break is over. If you need more than a few weeks, self-exclusion is the better fit.
Which deposit limits can I set?
Jackpot City offers daily, weekly and monthly deposit limits, and players can adjust them at any time through the Help Centre. Loss, wager and session limits are not published, so deposit limits are the main money control.
What happens to my balance if I self-exclude?
This is not published in the terms or on the responsible gaming page. Ask the live chat agent before the exclusion is confirmed, and withdraw any balance you want to keep while your account is still open.
Is self-exclusion the same as closing my account?
No. Self-exclusion is a protective lock for a set period of at least six months. Closing the account is a separate request made by contacting Player Services directly, and it suits players who simply want to leave the casino.
Is there a self-check before I decide?
Yes. The responsible gaming page has a nine-question self-assessment with answers from Never to Always. If the result is Concerned, it points you to deposit limits, self-exclusion and the Help Centre.
Set your limits, then enjoy the city
Open an account, ask Live Help for a deposit cap on day one, and play knowing a break is only a chat away.
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